Terms and Conditions

Welcome to TruTrip.in (“Website”), owned and operated by TruTrip.in, located in Hyderabad, Telangana, India. By accessing or using our Website and services, you agree to abide by the following Terms and Conditions (“Terms”). Please read these Terms carefully before proceeding.

1. Acceptance of Terms

By accessing, browsing, or using TruTrip.in, you agree to these Terms, our Privacy Policy, and any other applicable policies referenced herein. If you do not agree, you must discontinue the use of the Website immediately.

2. Eligibility

• You must be at least 18 years old to use our services. If you are under 18, you may only use our services under the supervision of a parent or legal guardian.

• By using this Website, you represent and warrant that you have the legal capacity to enter into a binding agreement under the laws of India.

3. Services Offered

• TruTrip.in provides travel-related services, including but not limited to flight bookings, hotel reservations, visa assistance, travel insurance, and customized travel packages.

• All services are subject to availability and the terms and conditions of third-party service providers.

4. User Obligations

• You agree to provide accurate, complete, and up-to-date information while using our services.

• You must not engage in any illegal or unauthorized activities while accessing our Website.

• You are responsible for safeguarding your account credentials and for all activities under your account.

5. Booking and Payment

• All bookings made through TruTrip.in are subject to confirmation and availability.

• Payment must be made in full at the time of booking unless otherwise agreed upon. Accepted payment methods include credit cards, debit cards, UPI, and other digital payment gateways.

• Prices are subject to change based on availability, currency fluctuations, and other market conditions.

• All payments are processed securely, and we do not store sensitive payment information on our servers.

6. Cancellations and Refunds

• Cancellation Policy: Cancellation requests must be submitted in writing to explore@trutrip.in. Cancellation fees will apply as per the policies of the respective service provider.

• Refunds: Refunds will be processed only after receiving confirmation from the service provider. Processing fees may apply, and the refund timeline will depend on the provider’s policy.

• Non-Refundable Bookings: Certain services, such as promotional offers or last-minute bookings, may be non-refundable. This will be clearly stated at the time of booking.

7. Visa Assistance

• TruTrip.in provides visa guidance and document submission services. Final approval of any visa application rests solely with the respective consulate or embassy.

• We are not responsible for delays, rejections, or any discrepancies in the visa approval process.

• Users must ensure that all information and documents provided for visa processing are accurate and complete.

8. Intellectual Property

• All content on TruTrip.in, including text, graphics, logos, images, and software, is the intellectual property of TruTrip.in or its licensors and is protected under applicable copyright and trademark laws.

• Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

9. Third-Party Services

• TruTrip.in acts as an intermediary between users and third-party service providers (airlines, hotels, travel insurance providers, etc.).

• We are not liable for any act, omission, or negligence of third-party providers.

• Users must review and agree to the terms and conditions of the respective third-party providers before availing their services.

10. Limitation of Liability

• TruTrip.in and its affiliates shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our Website or services.

• This includes, but is not limited to, loss of data, financial loss, or disruption of travel plans due to unforeseen circumstances beyond our control.

11. Force Majeure

TruTrip.in shall not be held responsible for any failure to perform its obligations due to events beyond its reasonable control, including natural disasters, government actions, pandemics, or technical failures.

12. Governing Law and Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of India.

• Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana.

13. Privacy Policy

• TruTrip.in respects your privacy and handles personal data as per our Privacy Policy.

• By using our services, you consent to the collection, use, and sharing of your information as outlined in the Privacy Policy.

14. Amendments to Terms

• TruTrip.in reserves the right to update or modify these Terms at any time without prior notice.

• Continued use of the Website after modifications constitutes your acceptance of the revised Terms.

15. Termination

• We reserve the right to suspend or terminate your access to the Website at our discretion for any breach of these Terms or applicable laws.

• Termination of services does not relieve you of obligations to pay outstanding amounts.

16. Customer Support

• For questions, concerns, or disputes, you can reach us at:

  • Contact Person: Vivek Sagar

  • Designation: Proprietor

  • Email: explore@trutrip.in

  • Phone: +91 7799329280

  • Office Address: Regus Hyderabad, Uppal.
    1st Floor, Phoenix Towers,
    Genpact Rd, Uppal, Hyderabad,
    Telangana 500007, India

17. Prohibited Activities

• Users are prohibited from:

  • Engaging in fraudulent activities.

  • Attempting to hack or disrupt the Website’s functionality.

  • Using the Website for illegal purposes.

  • Reselling services offered on TruTrip.in.

18. Indemnification

You agree to indemnify and hold TruTrip.in, its employees, affiliates, and partners harmless from any claims, losses, liabilities, damages, or expenses arising out of:

• Your use of the Website and services.

• Your breach of these Terms.

• Your violation of applicable laws.

19. Cookies and Tracking

• TruTrip.in uses cookies and similar technologies to improve user experience and analyze website traffic.

• By using the Website, you consent to our use of cookies as described in our Privacy Policy.

20. Entire Agreement

These Terms constitute the entire agreement between you and TruTrip.in regarding your use of the Website and services, superseding any prior agreements or understandings.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.

Acknowledgment: By using TruTrip.in, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.