Refund and Cancellation Policy

At TruTrip.in (“we,” “us,” or “our”), we are committed to providing transparency and clarity regarding our refund and cancellation processes. This Refund and Cancellation Policy outlines the terms under which refunds are processed, cancellations are handled, and associated fees are charged, in accordance with the laws and regulations of Hyderabad, Telangana, India. By using our services, you agree to this policy.

1. General Policy Overview

• TruTrip.in acts as a travel management company facilitating bookings for flights, hotels, visas, insurance, and other travel services provided by third-party suppliers.

• Refunds and cancellations are governed by the terms and conditions of the respective service providers (airlines, hotels, visa agents, etc.).

• TruTrip.in charges a service fee for mediating refunds and cancellations. These fees and timelines will be communicated at the time of service issuance.

2. Cancellation Policy

2.1 Cancellation Requests

• All cancellation requests must be submitted in writing via email to explore@trutrip.in or through our designated customer support channels.

• Cancellation requests are considered effective only upon acknowledgment by TruTrip.in.

2.2 Cancellation Terms by Service Type

• Flights: Cancellation policies vary by airline and fare type. Some tickets may be non-refundable or partially refundable.

• Hotels: Hotel cancellations depend on the property’s terms, including cancellation deadlines, non-refundable rates, and peak season policies.

• Visa Services: Visa application fees are non-refundable once the application has been submitted to the respective embassy or consulate.

• Travel Insurance: Insurance policies are generally non-refundable after issuance.

• Packages: Cancellation terms for packages depend on the combined policies of the individual service providers included in the package.

2.3 Non-Cancellable Services

Certain services may be marked as non-cancellable or non-refundable at the time of booking. Such bookings are ineligible for cancellation or refund.

2.4 Service-Specific Conditions

• Cancellation fees imposed by the service provider will be applicable in addition to TruTrip.in’s service fees.

• If a service provider’s policy allows cancellation, any eligible refunds will only be processed after the service provider’s approval.

3. Refund Policy

3.1 Eligibility for Refunds

• Refund eligibility depends on the terms of the respective service provider.

• Refunds will not be issued for services marked as non-refundable or for cancellations outside the allowed cancellation window.

3.2 TruTrip.in Service Fees

• TruTrip.in charges a service fee for processing cancellations and refunds. This fee will be quoted to you at the time of booking or at the time of refund request.

• Service fees are non-refundable under all circumstances.

3.3 Processing Timelines

Refund processing timelines are subject to the policies of the respective service providers. Below are the estimated timeframes:

• Flights: 7-30 business days (depending on the airline).

• Hotels: 10-45 business days (depending on the property).

• Visa Services: Non-refundable.

• Travel Insurance: Non-refundable after issuance.

• Packages: 15-60 business days (based on the complexity of the package).

TruTrip.in endeavors to expedite refunds but is not responsible for delays caused by third-party service providers.

3.4 Mode of Refund

Refunds will be issued via the original payment method unless otherwise requested and agreed upon. For bank transfers, additional information such as account details may be required.

4. Service Fees

TruTrip.in’s service fees are as follows:

• Fees for cancellations and refunds are determined based on the complexity and nature of the service.

• These fees will be communicated at the time of service issuance or refund request.

• Service fees are in addition to any charges levied by the service provider.

5. Force Majeure and Unforeseen Circumstances

Refunds and cancellations may be impacted by events beyond the control of TruTrip.in or the service providers, including but not limited to:

• Natural disasters.

• Government regulations or restrictions.

• Airline or hotel insolvencies.

• Pandemics or public health emergencies.

In such cases, refunds and cancellations will be subject to the specific policies of the service providers.

6. Customer Responsibilities

• Ensure the accuracy of all booking details, including names, travel dates, and preferences.

• Understand the cancellation and refund policies of the selected service providers.

• Notify TruTrip.in promptly of any changes or cancellations to minimize penalties.

7. Dispute Resolution

In case of disputes regarding cancellations or refunds:

• Contact TruTrip.in customer support at explore@trutrip.in or +91 7799329280.

• If unresolved, disputes will be governed by the laws of India and subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

8. Changes to the Refund and Cancellation Policy

• TruTrip.in reserves the right to amend this policy at any time without prior notice.

• Changes will be effective upon posting on the Website. Continued use of our services after changes constitutes acceptance of the revised policy.

9. Contact Information

For queries or further assistance regarding cancellations and refunds, please contact us:

• Company Name: TruTrip.in

• Contact Person: Vivek Sagar

• Designation: Proprietor

• Email: explore@trutrip.in

• Phone: +91 7799329280

• Address:
  Regus Hyderabad, Uppal.
  1st Floor, Phoenix Towers,
  Genpact Rd, Uppal, Hyderabad,
  Telangana 500007, India

Acknowledgment: By availing of our services, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.