Shipping and Delivery Policy
At TruTrip.in (“we,” “us,” or “our”), we strive to ensure timely and efficient delivery of all products and services. This Shipping and Delivery Policy outlines the terms and conditions for shipping, delivery, and associated processes in compliance with the legal framework of Hyderabad, Telangana, India. By using our Website or availing of our services, you agree to the terms stated in this policy.
1. General Overview
This policy applies to all physical and digital products/services ordered through TruTrip.in, including travel documents, tickets, and associated materials.
Shipping and delivery timelines are subject to the nature of the product/service, delivery destination, and third-party service providers involved.
2. Types of Deliveries
2.1 Digital Deliveries
Digital products, such as e-tickets, itineraries, and digital travel documents, will be delivered to the email address provided during the booking process.
Delivery is typically instant upon successful payment but may take up to 24 hours in case of system delays.
2.2 Physical Deliveries
Physical items, such as travel kits, printed tickets, or gift vouchers, will be shipped to the provided address using reputable courier or postal services.
Shipping is limited to addresses within India unless otherwise specified.
3. Shipping Charges
Shipping charges are calculated based on the delivery destination, size, weight, and nature of the item.
Any applicable shipping fees will be displayed during the checkout process and included in the total payment amount.
Free shipping may be offered on select products or promotional offers, subject to terms and conditions.
4. Processing Times
Orders are processed within 1-3 business days from the date of payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Timelines
Local Deliveries (Hyderabad): 1-3 business days.
National Deliveries (India): 3-7 business days.
International Deliveries: Currently not supported unless specified at the time of order.
Delivery timelines are approximate and may vary based on external factors, including courier delays, weather conditions, or logistical challenges.
6. Delivery Partner Information
TruTrip.in collaborates with trusted courier partners to ensure safe and timely delivery. Our delivery partners include:
Blue Dart
DTDC
Delhivery
FedEx
India Post
Ekart Logistics
Ecom Express
XpressBees
Aramex (for select services)
Tracking information, if available, will be shared with you once the item is shipped.
7. Packaging and Handling
All items are carefully packaged to ensure they reach you in perfect condition.
Special packaging requirements may incur additional fees, which will be communicated beforehand.
8. Address Accuracy
Customers are responsible for providing accurate and complete delivery addresses during the booking or order process.
TruTrip.in is not liable for delays or failed deliveries resulting from incorrect or incomplete address details.
9. Delivery Confirmation
A delivery confirmation will be sent via email or SMS upon successful delivery of the item.
For digital products, a delivery confirmation email serves as proof of delivery.
10. Failed Deliveries and Reattempts
If a delivery fails due to the recipient’s unavailability or incorrect address, the courier partner will typically attempt redelivery as per their policy.
Additional charges may apply for reattempted deliveries or address changes after the order has been shipped.
11. Loss or Damage During Transit
TruTrip.in ensures all items are insured against loss or damage during transit.
If an item is lost or damaged in transit, customers must report the issue within 48 hours of the scheduled delivery date.
Upon verification, we will initiate a replacement or refund as appropriate.
12. Restricted Deliveries
Certain items or services may be restricted based on regional or legal limitations.
Customers will be informed of any restrictions at the time of order placement.
13. International Shipping
TruTrip.in currently focuses on deliveries within India. International shipping may be arranged on a case-by-case basis, subject to additional charges and regulatory compliance.
14. Force Majeure
TruTrip.in shall not be held responsible for delays or non-delivery caused by events beyond our control, including but not limited to:
Natural disasters.
Strikes or labor disputes.
Government regulations.
Transportation disruptions.
15. Returns and Refunds
Physical items may be eligible for return and refund as per the Refund and Cancellation Policy.
Returns must be initiated within 7 days of receipt, and items must be unused and in original packaging.
Digital products are non-returnable and non-refundable unless otherwise specified.
16. Tracking Your Order
Once your order is shipped, a tracking number will be provided via email or SMS.
Use the tracking number on the courier partner’s website or app to monitor the delivery status.
17. Contact Us for Support
If you experience issues with shipping or delivery, please contact us immediately. Our customer support team will assist you in resolving the matter.
Contact Person: Vivek Sagar
Designation: Proprietor
Email: explore@trutrip.in
Phone: +91 7799329280
Office Address:
Regus Hyderabad, Uppal
1st Floor, Phoenix Towers
Genpact Rd, Uppal, Hyderabad
Telangana 500007, India
18. Amendments to This Policy
TruTrip.in reserves the right to modify this Shipping and Delivery Policy at any time without prior notice.
Changes will be effective immediately upon posting on the Website. Continued use of our services implies acceptance of the revised policy.
Acknowledgment: By placing an order with TruTrip.in, you acknowledge that you have read, understood, and agreed to this Shipping and Delivery Policy
