Privacy Policy
At TruTrip.in (“Website”), your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the laws of Hyderabad, Telangana, India. By using our Website and services, you consent to the practices described in this policy. Please read it carefully.
1. Definitions
Personal Information: Any data that identifies or can be used to identify an individual, including but not limited to name, contact details, identification documents, and payment information.
Website: Refers to TruTrip.in and all associated web pages.
Services: Refers to the travel-related services offered by TruTrip.in, including bookings, visa assistance, and customer support.
2. Information We Collect
We may collect the following types of information from you:
2.1 Information You Provide
Account Information: Name, email address, phone number, and password when you create an account.
Booking Information: Travel details, passport details, visa documents, and payment information when you make a booking.
Communication Information: Information you provide during customer service interactions, including emails, chats, or calls.
2.2 Automatically Collected Information
Device Information: IP address, browser type, device type, operating system, and location data.
Usage Data: Pages visited, time spent on the Website, clicks, and navigation patterns.
2.3 Third-Party Information
Information received from third-party service providers, such as airlines, hotels, or payment processors, to fulfill your bookings.
3. How We Use Your Information
We use your information for the following purposes:
3.1 Providing Services
To process and confirm bookings for flights, hotels, visas, and other travel-related services.
To manage your account and facilitate secure login.
3.2 Customer Support
To respond to your inquiries, provide assistance, and resolve disputes.
3.3 Marketing and Communication
To send promotional offers, newsletters, and service updates (with your consent).
To personalize your experience by suggesting relevant services.
3.4 Compliance and Security
To comply with legal obligations and protect against fraud, unauthorized transactions, or other illegal activities.
4. Sharing Your Information
We may share your information with:
4.1 Third-Party Service Providers
Airlines, hotels, visa processors, and travel insurance providers for booking purposes.
Payment gateways and financial institutions for processing transactions.
4.2 Legal Compliance
Government authorities or law enforcement agencies as required by applicable laws.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Retention
We retain your personal information as long as necessary to provide our services or comply with legal obligations.
Information related to completed bookings may be retained for record-keeping, dispute resolution, and legal compliance.
6. Cookies and Tracking Technologies
Cookies: Small data files stored on your device to enhance user experience, remember preferences, and analyze website traffic.
Analytics Tools: We use tools like Google Analytics to track usage patterns and improve our services.
Advertising: Cookies may also be used to deliver personalized advertisements.
You can manage or disable cookies through your browser settings; however, this may impact the functionality of the Website.
7. Data Security
We implement industry-standard security measures, including encryption, firewalls, and secure servers, to protect your personal information.
Despite our efforts, no system is entirely foolproof, and we cannot guarantee absolute security.
8. Your Rights
Under Indian data protection laws, you have the following rights:
Access and Correction: Request access to or correction of your personal information.
Data Portability: Receive your data in a structured, machine-readable format.
Withdrawal of Consent: Withdraw consent for marketing communications.
Erasure: Request deletion of your personal data, subject to legal obligations.
Grievance Redressal: Contact our Data Protection Officer (DPO) for complaints or queries.
To exercise these rights, please contact us at explore@trutrip.in.
9. International Data Transfers
Your information may be transferred to and processed in countries outside India where our service providers operate.
We ensure such transfers comply with applicable laws and provide adequate protection for your data.
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
11. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If we become aware of such data collection, we will take steps to delete it.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting on the Website.
Continued use of our services after changes indicates acceptance of the revised policy.
13. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India.
Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
14. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, you may contact us at:
Company Name: TruTrip.in
Contact Person: Vivek Sagar
Designation: Proprietor
Email: explore@trutrip.in
Phone: +91 7799329280
Address: Regus Hyderabad, Uppal.
1st Floor, Phoenix Towers,
Genpact Rd, Uppal, Hyderabad,
Telangana 500007, India
Acknowledgment: By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
